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From Call Center to CFO: How Texas811's Jill Nelson Uses Art to Build Braver Teams

FEI Staff | 08/31/2026

Jill Nelson worked her way from call center representative to CFO at Texas811. Now she is combining art, neuroscience, and a program she calls the Wander Workshop to help her team get comfortable with ambiguity, take more risks, and think more strategically as the profession moves toward AI.