Brian Rogers is the Vice President of Customer Experience at Adra. Throughout his career he has managed groups in startups and established businesses, with customer counts ranging from a few hundred large enterprise accounts to thousands of SMBs, and recurring revenue up to $20M. In his own words: “I’ve built teams from scratch, transformed existing teams, and developed recruiting and training machines to scale and build large organizations. I have a proven track record of reducing churn, growing cross sell/upsell revenue, and improving customer health”.